Good news, TREVO Host! From 1 June 2022, when a Guest books your car with delivery and/or pickup, it will be automatically assigned to our delivery team.

That means, you no longer need to live chat with us to arrange this!

You can now focus on prepping your car to be its best, for your guest.

How the new process works for you
For example, a Guest makes a booking request with delivery and/or pick up for your car. He/she has paid for it. Once you accept this request, we will automatically arrange the delivery and/or pick up.

Updates on our delivery process:

1. From February 2023, Hosts are no longer required to submit a form to self-deliver or self-collect their cars. You can choose to do so directly on the app. Refer to this article for more info.

2. All delivery updates will be sent via push notifications, replacing the previous SMS notifications.

Important!

• If your address is incorrect, please inform us via live chat.

Frequently Asked Questions

1. What happens if a delivery partner is not assigned, or the delivery partner cancels the delivery task? Here’s what you can do:

   • You can self-deliver or collect the car to/from the Guest. Best of all, you’ll get paid for this! Choose the self-delivery option on the app.

   • Your Guest can also collect the car from you. If he/she took an e-hailing ride to/from your location, we’ll reimburse the Guest for the cost of the e-hailing ride - advice them to contact us via live chat.
     

2. Do I still need to request for delivery 3 hours before the booking start time?

   No, you are no longer required to contact Customer Service to arrange your car deliveries.
   

3. What happens if the delivery partner is unreachable?

   You will need to contact the Customer Service team via live chat.
   

4. What can I do if there’s no update regarding the status of my delivery assignment (delivery partner not assigned)?

   You will need to contact the Customer Service team via live chat.
   

5. How do I know if the delivery partner is on their way to my location?

   You can view the delivery progress status on the app. You’ll also receive delivery updates via push notifications.
   

6. The delivery partner is late in delivering or collecting my car, will I be compensated?

   This will depend on the circumstances. You will be compensated if there’s a delay with the delivery or collection of your car, and if the issue is caused by TREVO. Please contact our Customer Service team for assistance.
   

7. The Guest informed me that the delivery partner is late in delivering or collecting my car, what can I do?

   This will depend on the circumstances. Your Guests will be compensated if there’s a delay with the delivery or collection of the car, and if the issue is caused by TREVO. Please advise your Guests to contact Customer Service for assistance.
   

8. What if I need to change the delivery time or location?

   If you plan to change your delivery arrangements, please inform Customer Service via live chat at least 3 hours in advance.

9. What if the Guest did not pay for delivery or pick up, but now he/she wants you and TREVO to arrange this?

   Unfortunately, we will not be able to arrange delivery or pick up if it’s not selected by the Guest during booking.

10. Interested in delivering your own car?

    Find out more about Host Self-Delivery and the incentives you can earn here!