Our Guests and Hosts alike love the convenience of getting their cars delivered and picked up to/from their doorstep. So much so that, over 80% of our bookings require delivery. Naturally, we have 3 ways for the cars to be delivered.

1. HOST SELF DELIVERY

To bring yourself closer to becoming a Superhost, we absolutely encourage our Hosts to self-deliver cars to their Guests.

Now you must be wondering: How much can I earn if I self-deliver my cars? Refer to the table below.

How do I calculate my self-delivery earnings?

Example: 14KM per trip

Base Fee: RM5

Distance traveled: 14KM x RM0.75 = RM10.50

Total: RM15.50*

*Subject to Service Tax

I’m interested in self-delivering! What do I have to do next?

1. When you receive a new booking request, tap the booking card.

2. There are 2 options, Delivery agent or Self-deliver for both Deliver (to the Guest) and Return (collect from the Guest).

3. You can choose to Self-deliver for Deliver and Return or either one. For simplicity’s sake, we’ll refer to both Deliver (Host > Guest) and Return (Guest > Host) as Delivery.

4. When delivering the car, you can keep your Guest updated by informing them at least 1-2 hours before the booking starts.

5. On the app, you’ll be able to update the delivery status or progress by tapping “Start”. The Guest will be able to view that status as well such as “Your Host will be picking up the car” or “Your Host is on the way to pick up the car”.

6. Under Your earnings section, you’ll see that the Self-Delivery Incentive is added as well. Do note that although the app is showing the total, you’ll still receive 2 separate payment advice.

Important note:

• Fuel and toll charges incurred during self-delivery are to be borne by Hosts.

• Earn double the incentive (based on distance traveled) when you perform self-delivery for both drop-off and pick-up!

What are the benefits of self-delivering your car?

2. TREVO DELIVERS

A convenient way to get your car delivered is by opting for our delivery service.

TREVO Delivery is a service we provide to all Hosts for all their bookings using our own delivery partners. This service includes basic cleaning and inspection of cars. Our trusted delivery partner also helps Guests to conduct the inspection on their behalf in order to ensure a safe trip for everyone.

To find out if your Guest opted and paid for delivery and/or pick up, check the booking page for the details.

When a booking with delivery is accepted by the Host, the arrangements will be made automatically. You can track the delivery status on the booking page.

If you did not receive any update on the delivery arrangement, it could be due to these reasons:

• The delivery agent will only be assigned within 12 hours from the booking start time, or

• Delivery/pick-up address is not within the coverage area, or

• The Guest did not opt-in for delivery and/or pick-up, or

• Booking start/end time is not within delivery hours

If all the above requirements are met and you did not receive any update for delivery arrangement, please contact us via the in-app live chat (TREVO App > Account > Live Chat).

TREVO Delivery FAQs​

3. SELF-PICK UP/COLLECTION

Guests can choose to collect the car directly from the Host. Best if both parties’ locations are close to one another or if they need the car urgently.

If you prefer to deliver/pick up the car yourself, let the other party know by:

• Tap on the WhatsApp/text message/phone (your preferred communications method) icon on your booking screen on the app.

• Discuss with your Guest and ask about delivery to confirm pick-up and drop-off times and locations.