Extending a booking
How can my Guest extend their TREVO booking?
From 2 August 2023, Guests have the option to extend their bookings directly on the app by navigating to Bookings > Active > Tap the relevant booking > Edit booking. Read more about the booking extension feature here.
My car is not available for extension, what can I do?
Inform the Guest that your car is unavailable and suggest they book with another Host. If they’re having issues finding a car, advise them to contact Customer Support via live chat for assistance.
My car is not available for extension but my Guest is far away and/or will not be able to return on time.
Depending on the time they end up returning the car to you, the Guest will be charged late a late return penalty.
Less than 1 hour of the agreed time of return: No additional charge
1 hour or more: additional charge of 24 hours of daily booking
In this situation, you can submit a Booking Issue Report on the app for reimbursement.
In the event that your car has not been returned after the booking time has ended and you’re unable to contact the Guest, you need to inform the Customer Service team as soon as possible and within 1 hour of the booking end time.
