TREVO
Mileage Package for Bookings
TREVO mileage packages explained: how daily distance allowances work, what happens over the limit, and how to choose the right package.
Latest Stories
Reporting smoking violation
Have you ever encountered the unfortunate scenario of finding your car smelling like cigarettes after a booking? Here's a comprehensive guide on how to report G
Minimum Booking Days Feature
We’re rolling out an exciting new feature for Hosts. You can (finally) set a minimum number of days for your listings.Setting a minimum number of booking days f
Managing late returns by Guest
Late returns happen when a Guest is not able to return the car at the agreed time and location i.e. at the end of a booking.In this situation, we understand tha
How to change delivery location
Hosts can now change delivery or handover location through the app!With the latest app update, managing your car bookings just got easier. Previously, changing
Extending a booking
How can my Guest extend their TREVO booking?From 2 August 2023, Guests have the option to extend their bookings directly on the app by navigating to Bookings &g
Impacts of Booking Rejections
Your success as a TREVO host depends on providing excellent experience to your Guests. But, rejecting a booking can have a significant impact on your acceptance
Arranging deliveries
Have you ever faced a decline in bookings during your hosting journey? Understanding the reasons behind this downturn is key to finding effective solutions to i
Reporting fines and summons issued during a Trip
What hosts need to do when a fine or summons is issued during a TREVO trip: check the JPJ and PDRM portals yourself, pay-and-claim, or nominate the guest under the current SOP, with Claims Team escalation for rejected reports.
Reporting excess mileage used by a Guest
Guests are able to drive up to 200 km per day for their Trip without additional charges. The total mileage is cumulative to the number of days. For example, if