Trust & Safety

We're committed to building a trusted and secure car sharing community in Malaysia. At TREVO, trust and safety are at the core of everything we do. We use technology, operational expertise, and comprehensive insurance coverage to ensure that both Hosts and Guests enjoy a safe and reliable car sharing experience.

Every Guest is Verified

Before anyone can book your car, they go through a thorough identity verification process:

Identity verification — personal details verified with a one-time password (OTP) sent to their registered phone number
Driving license verification — a valid driver's license is checked before each booking
IC / Passport verification — identity documents are checked for authenticity
Age requirement — Guests must be 19 years or older to book a vehicle on TREVO

TREVO Shield — P2P Insurance Coverage

TREVO Shield provides comprehensive P2P insurance coverage for every trip, underwritten by our partner insurers Allianz General Insurance Company (Malaysia) Berhad and Etiqa General Insurance Berhad. TREVO is a PIAM-registered insurance agency.

Choose from three Shield plans for different levels of protection:

Shield 60 — Host keeps 60% of daily rate

RM0 deductible per claim
Replacement car (via TREVO promo code)
Loss of income coverage (2% of insured value per year)
NCD Relief (one-off payout)
Free TREVO Track GPS
Free Daily P2P Protection

Shield 65 — Host keeps 65% of daily rate

RM400 deductible per claim
Replacement car (via TREVO promo code)
Free TREVO Track GPS
Free Daily P2P Protection

Shield 75 — Host keeps 75% of daily rate

RM2,000 deductible per claim
RM15/month TREVO Track GPS
Daily P2P Protection at RM3/day (shared 50/50 with TREVO)

All Shield plans include: fire and theft coverage up to insured value, roadside assistance, third-party liability, and seasonal promotional coverage.

See the TREVO Shield page for the full plan comparison table.

GPS Tracking (TREVO Track)

Every listed vehicle on TREVO is equipped with GPS tracking for safety and security:

Mandatory for all listed vehicles since 1 October 2022
Use your own GPS device or subscribe to TREVO Track
Refundable deposit: RM180
Monthly fee: RM15 (free for Shield 60 and Shield 65)
Delivery: 7–14 working days
GPS tracking assists authorities in recovering stolen vehicles and ensures Guest safety
Airtags are NOT sufficient — a dedicated GPS tracker is required

Vehicle Inspection & Standards

All vehicles on TREVO must meet strict eligibility requirements:

Maximum 10 years old from first date of registration
NOT partially or fully vinyl-wrapped
NOT beyond economic repair (BER) per insurance quotation
Registered for use on public roads in Malaysia
Adequately maintained for safe use; no unaddressed safety recalls
Must have sharing rights or be registered to host

Pre-Trip Checklist for Hosts:

Ensure general maintenance is up to date
Verify road tax and insurance are valid
Clean the car and sanitise the interior
Ensure fuel is at least 50%
Conduct inspection: take photos of all sides, interior, front, and back (minimum 10 photos)
Verify Guest IC and driver's license at handover

Post-Trip Checklist:

Check for damages, fines, and summons
Report discrepancies within 48 hours via the app
Check summons on JPJ, DBKL, and MyEG portals
Take post-trip photos and compare with pre-trip photos

Hosting Standards

TREVO places importance on trust, reliability, and exceptional car-sharing experiences. Hosts must uphold high standards including clear communication, accurate listings, cleanliness, and safety.

Listing Violations:

Rejecting too many bookings
Low Guest ratings
Expired documents (insurance or road tax)
Failure to service vehicle past due
Cleanliness issues
Failing to meet safety standards
False listing information (advertising unavailable features, providing a different car)

Host Violations:

No-show at handover
Requesting Guests to cancel bookings
Accepting bookings outside the platform

Repeated violations may lead to warnings or account suspension. Suspended hosts can submit an appeal via the Host Request Form.

Guest Protection (SCDW)

The Super Collision Damage Waiver (SCDW) limits Guest financial liability for accidental damage during a trip:

Covers: Exterior damage, third-party property damage, vehicle theft, fire/theft, towing
Excludes: Fuelling error damage, lost/damaged keys or remotes, interior damage
Invalidated by negligent/reckless driving or unregistered driver use

Reporting Issues & Claims

Report any issue via the app: Host → History → Booking → Report an Issue

48-hour deadline — reports submitted after 48 hours are auto-rejected (except fines/summons)
Claims processing: 7–14 working days
Appeals: Reply to the same email thread

Reportable issues include: car damage, smoking violations, fines and summons, excess mileage, dirty condition, and late returns.

No Side Deals

Booking and payment outside the TREVO app is strictly prohibited. Violating this policy results in:

Voided insurance coverage
Warning or suspension
De-listing of your vehicle
Account termination
Fines
Denial of all claims

Keep all communication, bookings, and payments within the TREVO app. This protects both you and the Guest.

Need help with a safety concern?
Contact us at help@trevo.my or via 24/7 in-app live chat.