Impacts of Booking Rejections

Your success as a TREVO host depends on providing excellent experience to your Guests. But, rejecting a booking can have a significant impact on your acceptance rate, potential bookings, likelihood of becoming a Superhost, and not to mention, your Guests' travel plans.

Let’s take a closer look at each of the impacts of booking rejections on both Host and Guest.

1. Affects Acceptance Rate

Simply put, your Acceptance Rate is calculated by dividing the number of bookings you accept by the number of bookings requests you receive. Whenever you reject a booking, your Acceptance Rate drops, and a low Acceptance Rate can negatively affect your profile.

For instance, Guests may be hesitant to book with Hosts who have low Acceptance Rates because they are seen as less dependable and trustworthy. In cases where the car cannot be booked, Hosts are recommended to turn off their listing's availability.

2. Lesser Potential Bookings

If you consistently reject bookings, your listing may be featured less frequently compared to other active Hosts in your area, leading to fewer potential bookings in the long run.

Guests who have their bookings rejected may be less likely to book with you again, and this might hurt your chances of securing repeated bookings from them in the future.

3. Reduce Chances of Becoming a Superhost

Superhosts are TREVO's most successful and reliable Hosts, and they receive a range of perks, including higher recognition and visibility on the platform, and 2.5x more likely to get bookings when compared with non-Superhosts.

Booking rejections can harm your chances of becoming a Superhost by lowering your Acceptance Rate on the platform.

In other words, if you're hoping to become a Superhost, it's essential to accept all or most of the booking requests that come your way. 

4. Bad Impression/Experience for Guests

Rejecting a booking can leave Guests with a negative impression or experience.

In addition, Guests who have their bookings turned down could be less likely to recommend your listing to their friends and family or book with you again in the future.

In the worst case scenario, If a Guest has their booking rejected at the last minute, they may struggle to find alternatives, leading to stress, inconvenience, and potentially significant financial costs.

Tip

To avoid disrupting your Guests' travel plans, it's important to communicate with them as early as possible if you need to reject their booking due to unavoidable reasons.

Conclusion

In order to give your Guests the greatest experience possible and maximise your success on TREVO, you should prioritise accepting bookings whenever possible and communicate with Guests clearly and respectfully.

By doing this, you may keep your Acceptance Rate high, attract more potential Guests, and raise your chances of eventually becoming a Superhost.