TREVO
Managing late returns by Guest
Late returns happen when a Guest is not able to return the car at the agreed time and location i.e. at the end of a booking.In this situation, we understand tha
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How to change delivery location
Hosts can now change delivery or handover location through the app!With the latest app update, managing your car bookings just got easier. Previously, changing
Hosting with e-Hailing insurance
You cannot run both a P2P and an e-Hailing insurance add-on - e-Hailing cover does not protect TREVO bookings. Opt for the P2P add-on at renewal, free via TREVO Guard, and see what TREVO Shield covers.
Extending a booking
How can my Guest extend their TREVO booking?From 2 August 2023, Guests have the option to extend their bookings directly on the app by navigating to Bookings &g
Impacts of Booking Rejections
Your success as a TREVO host depends on providing excellent experience to your Guests. But, rejecting a booking can have a significant impact on your acceptance
Arranging deliveries
Have you ever faced a decline in bookings during your hosting journey? Understanding the reasons behind this downturn is key to finding effective solutions to i
TREVO Shield
Are you P2P protected yet? All active listings with Private Motor Insurance expiring in the next 90 days must be equipped with TREVO Shield.TREVO ShieldAdd-on p
How much does TREVO charge Hosts?
With a clear understanding of TREVO’s fees—what they are and why we have them in the first place—you can set a pricing strategy that makes sense for you and you
Pricing Policy
Organic car Hosts are subject to TREVO’s control of rental rate (or Daily Rate) setting through a guided rental price range provided by TREVO. Car Hosts can use
Reporting missing or stolen vehicle
Host/Guest are required to raise a report through the app and contact TREVO within 2 hours of the incident via live chat and our Operations Team will reach out
Reporting fines and summons issued during a Trip
What hosts need to do when a fine or summons is issued during a TREVO trip: check the JPJ and PDRM portals yourself, pay-and-claim, or nominate the guest under the current SOP, with Claims Team escalation for rejected reports.
Reporting excess mileage used by a Guest
Guests are able to drive up to 200 km per day for their Trip without additional charges. The total mileage is cumulative to the number of days. For example, if