The TREVO Host Do's and Don'ts
Have you ever wondered what it takes to be an exceptional Host?
Hosting on TREVO isn't just about earning extra income; it's about providing a seamless and memorable experience for Guests.
To help you on your journey, let's explore the essential do's and don'ts every TREVO Host should know.
Host Do’s
Clear communication
A good Host communicates promptly and professionally with Guests .
Respond to enquiries and booking requests in a timely manner, and be willing to provide information and assistance.
Well-maintained car
Maintain your car in excellent condition. Regularly service it, keep it clean, and ensure all safety features are functioning correctly.
Accurate listing details
Provide Guests with accurate information about your car. Include details about its make, model, year, mileage, and any unique features or restrictions.
High-quality and updated photos of the car's current condition from different angles, help Guests know what to expect.
Listing’s availability
Be flexible with your listing's availability. Try to accommodate Guests' schedules as much as possible to increase your chances of bookings.
Refuel between each booking
Ensure your car has at least half a tank of fuel at the start of each Trip. This ensures a hassle-free experience for Guests and avoids any fuel-related issues during their trip.
Pre and post booking inspection
Conduct a thorough inspection of your car before and after each booking. Document any existing damage and ensure that the car is returned in the same condition.
This helps prevent disputes and ensures accountability.
Host Don’ts
Neglecting maintenance
Failing to maintain your car properly can lead to safety hazards and a poor experience for Guests.
They may encounter safety issues while driving a poorly maintained car, such as brake failures, engine problems, or tyre blowouts.
Ignoring TREVO’s policies
Familiarise yourself with TREVO's policies and guidelines, and make sure to adhere to them consistently. Violating these policies can result in penalties or account suspension.
Misleading listings
Providing inaccurate or incomplete information about your car can lead to disappointed Guests.
If Guests feel they were misled by the Host's listing, they are more likely to give a lower rating, which can negatively impact your overall rating and reputation on the platform.
Rejecting bookings
Try to refrain from rejecting booking requests unless you have a valid reason to do so. Frequent rejections can discourage potential Guests.
Instead, it's advisable to temporarily turn your listing's availability off if you are unable to accept booking requests.
Harassing Guests
TREVO takes the safety and satisfaction of its users seriously. Harassment of Guests on a platform like TREVO can take various forms, including but not limited to:
Verbal harassment: This includes offensive, abusive, or threatening language used in communication with Guests, whether through messages, phone calls, or in-person interactions.
Privacy invasion: Violating a Guest's privacy by sharing their personal information without consent.
Retaliation: Harassing or retaliating against Guests who have made legitimate complaints or requests related to their booking.
Cyberbullying: Using online platforms to engage in bullying behaviour, such as spreading false information, making malicious posts, or sending harassing messages.
Conducting off-platform bookings
Always conduct your bookings within the TREVO platform. Attempting to conduct rentals outside of TREVO can lead to many risks such as damage to reputation, payment issues, and risky renters. Read more here.
Possible repercussions
Hosts who commit any of the above "Don'ts" may face severe consequences, including:
The accumulation of negative reviews, which may eventually lead to possible suspension or the termination of your account.
TREVO reserves the right to temporarily or permanently suspend your Host account if you are found to be in violation of TREVO's policies. This suspension could result in the loss of income and access to the platform. (15.2 Mandatory Termination)
In conclusion, by following the do's and avoiding the don'ts on TREVO, you're not only ensuring a great experience for your Guests but also reaping the rewards of positive reviews, increased bookings, and contributing to a thriving car-sharing community. Happy hosting!
