Reporting fines and summons issued during a Trip

What happens if a Guest violated any traffic rules during their booking/Trip?

Depending on the guest’s nationality and the issuing authority, TREVO will compensate you for any fines or summons incurred during a booking by recovering the costs from the guest.

Read on to find out exactly what you need to do!

Step 1:

Make a booking report in TREVO app

1. On the TREVO app, go to “Host”.

2. Find the booking that you’d like to report under “History” and tap on it.

3. Scroll down until you see the “Report an Issue” button and tap.

4. Select "Summons".

5. Upload relevant images by tapping the "+" button.

6. Tap "Report".

You will receive an email containing step-by-step instructions on what to do next, along with the relevant supporting documents. Please expect this email within 5 to 15 minutes of submitting your booking report.

Step 2:

If Guest is Non-Malaysian, or if your summon was issued by a local council (e.g., MBPJ, DBKL, MBSJ) rather than PDRM or JPJ, you must pay the fine upfront and seek reimbursement from TREVO:

How to claim your reimbursement:

1. Pay the summon.

2. Reply directly to this same email thread and attach the official payment receipt.

Important: To successfully process your reimbursement, the attached receipt must clearly state:

• Time of offense

• Number plate

• Payment status (e.g., Paid / Successful):

If Guest is Malaysian and your summon was issued by PDRM or JPJ:

1: Print Your Documents

• TREVO Booking and Guest Details (PDF attached in email)

• JPJ Nomination Form OR PDRM Nomination Form (PDF attached in email)

• A screenshot of your summon (MySikap or MyBayar PDRM)

2: Fill Up the Form
Fill out the printed JPJ or PDRM summon nomination form with the correct details of the incident and the driver.

3: Gather Your Documents
Before heading out, ensure you have all three (3) documents ready:

• TREVO Booking and Guest Details

• JPJ Nomination Form OR PDRM Nomination Form (Filled)

• A screenshot of your summon

4: Submit via Pos Malaysia
Go to your nearest Pos Malaysia branch and mail the documents to the following address based on the issuing authority:

Authority Mailing Address:

JPJ

Pusat Kawalan AwAS
P.O. Box 02080 Shah Alam

PDRM

Jabatan Siasatan Dan Penguatkuasaan Trafik
Ibu Pejabat Polis Diraja Malaysia
Bukit Aman, 50560 Kuala Lumpur

Please reach out to our live chat if you have any questions or enquiries.

IMPORTANT

Unlike other type of reports, since summons and fines are issued much later by the relevant authority, you can report it as soon as it’s issued. We recommend that you cross-check the relevant portals regularly.

Refer to our Reporting Booking Issues guide for more information.

Claims can get rejected for many reasons - which will be provided in our email to you. A common reason is when there’s not enough evidence (such as photos) to support your claim. Note that without sufficient proof or documentation, we’ll not be able to process your claim. As such, we strongly recommend that you perform your own inspections before and after a booking by taking photos of your car’s conditions.

If you’re not happy with the result of your claim, you’ll need to reply to the same email thread and appeal. In most cases, our decision will be final. Please refer to our Terms of Service for more information regarding this.